HERE COMES THE SUN FESTIVAL — TERMS & CONDITIONS

These Terms and Conditions are to be read in conjunction with the Festival Guide and Oztix Terms and Conditions.

By purchasing a ticket and attending the event, you agree to the following:

1. Tickets & Admission

Admission to the event requires a valid ticket issued by the authorised ticketing agency, Oztix, presented as one of the following:

• A valid barcoded ticket

• A valid barcoded print-at-home PDF ticket

• A valid mobile ticket (digital wallet)

Tickets that are damaged, duplicated, altered or unreadable may be refused entry.

Tickets must be treated like cash. Lost or stolen tickets may not be replaced. If your ticket is lost or damaged prior to the event, you must contact Oztix as soon as possible.

There are strictly NO PASS-OUTS (exit and re-entry) permitted.

2. Age Conditions & Supervision

Here Comes The Sun is a licensed all-ages event with supervision requirements that vary by location:

Torquay — Friday 4 April

Licensed All Ages — 1 adult : 4 minors

Margaret River — Friday 25 April

Licensed All Ages — 1 adult : 2 minors

Gold Coast — Friday 2 May

Licensed All Ages — 1 adult : 4 minors

Conditions applying to all all-ages events:

• Patrons under 18 must be accompanied by a parent, legal guardian or responsible adult at all times.

• All minors must enter the site together with their supervising adult.

• Responsible adults must be over 25 years of age and be:

  • a parent, step-parent, guardian or grandparent, or

  • a person acting in place of a parent who can reasonably supervise the minor.

• All patrons will be wristbanded on entry.

  • Over-18 patrons will receive alcohol service wristbands after ID verification.

  • Under-18 patrons will receive youth wristbands and cannot purchase alcohol.

• Any minor found unaccompanied may be escorted to event staff until their responsible adult is located and all parties will be removed from the event.

• Any adult supplying alcohol to a minor will be removed from the event and may be referred to Police.

Suitability Warning:
These events may include loud music, high-density crowds and coarse language.
The event may be unsuitable for children under 15 years of age.
Attendance by children under 4 years old, including babies in arms, is strongly discouraged.

3. Identification & Alcohol

Valid photo ID is required to purchase alcohol, regardless of age.

Accepted forms of ID:

• Australian Driver’s Licence or Learner Permit

• Passport

• State or Territory Proof of Age Card

• Digital Keypass

It is illegal to supply alcohol to minors. Anyone caught doing so will be removed from the event and may be referred to Police.

Patrons who are intoxicated will not be served alcohol and may be refused entry or removed from the event.

4. Wristbands

If wristbands are issued, they must be worn at all times.

Tampered, removed or lost wristbands may result in removal from the event without refund.

If your wristband is too tight or loose, visit the information desk immediately for replacement.

5. Searches & Prohibited Items

Patrons and their belongings may be searched by security, police or authorised staff.

If you do not consent to searches, you may be refused entry or removed without refund.

Prohibited items include but are not limited to:

• Alcohol, illicit drugs or unauthorised prescription medication

• Glass or aluminium containers (empty plastic water bottles permitted)

• Chairs, stools or any portable seating

• Tables, eskies, umbrellas, tents or shelters

• Weapons, laser pointers, selfie sticks, flares or fireworks

• Drones or professional recording equipment (excluding mobile phones)

• Bicycles, scooters, skateboards or motorised devices

• Promotional materials or signage

• Animals (except registered assistance animals)

Confiscated items will not be returned.

6. Bags, Seating & Prams

For safety and crowd management reasons:

• Bags larger than A4 size are not permitted

• No chairs or portable seating are permitted

• Prams are not permitted at any event location

Items may need to be returned to vehicles or disposed of before entry.

7. Smoking

Smoking is only permitted in designated smoking areas as marked on site maps and signage.

Failure to comply may result in removal from the event without refund.

8. Photography, Filming & Broadcasting

Personal mobile phone photography is permitted.

Professional photography equipment (including detachable lenses) is not permitted without approved media accreditation.

This event may be filmed, photographed and recorded by the World Surf League (WSL), the Presenter and authorised media partners.

By attending the event, you consent to being filmed and recorded and grant the Presenter and WSL a perpetual, worldwide, royalty-free licence to use your image and likeness in any media for broadcast, promotional and commercial purposes.

WSL will not be conducting live patron interviews; however, fixed broadcast cameras and roaming camera operators may be present throughout the site.

Appearance in background footage cannot be guaranteed.

9. Behaviour & Safety

Patrons must behave in an orderly and respectful manner.

The Presenter may refuse admission or remove patrons who:

• Are under the influence of alcohol or drugs

• Behave in a disorderly, aggressive or unsafe manner

• Attempt to bring prohibited items into the venue

• Wear gang-related colours, high-visibility clothing, or clothing resembling staff or emergency services

• Display clothing, symbols, language or behaviour that is racist, discriminatory, hateful or promotes violence or harassment toward any individual or group

• Are unauthorised media representatives

Crowd surfing, moshing and dangerous behaviour will not be tolerated.

In an emergency, follow all instructions from Event Staff, Security and Police.

10. Liability

Attendance is at your own risk. To the extent permitted by law, the Presenter, venue owners, artists and contractors are not liable for loss, injury or damage sustained at the event.

11. Refunds, Cancellations & Force Majeure

Tickets are non-refundable except as required by law.

The Presenter reserves the right to change event programs, schedules, artists or amenities without notice.

If the event is cancelled or postponed due to circumstances beyond the Presenter’s control (including extreme weather, government orders or public safety issues), refunds or exchanges will be managed in accordance with Oztix refund policies and applicable consumer law.

12. Police Presence

Police (plain-clothed and uniformed) and police dogs may be in operation at the event.