What are the payment options at the event?
Please bring your card, as cash facilities will be limited. Smaller bars will only accept card payments. Food vendors are able to accept both cash and card payments at their discretion.
Can we come and go to the festival?
No, there are no pass-outs at the event.
Can I bring my own alcohol to the event?
No. The event is licensed and therefore you are unable to bring in any alcoholic beverages to and from the site. Please adhere to local RSA guidelines as noncompliance may result in you being evicted from the event for the entire weekend.
Can I bring my own food to the event?
Nope. Outside food is not allowed to enter the festival site. Exceptions will be made for people with serious allergies and medical conditions. Please email email@example.com to discuss your dietary needs.
The site is a smoke-free area and smoking is only allowed in designated smoking areas. Please dispose of your cigarette buts properly.
Will there be first aid on-site?
Yes, we will have a first aid point and also medical personnel roaming the site. Please ask security, staff and medical personnel should you require any help.
Security & Police
We will have plenty of security personnel on-site to help you stay safe throughout the event. They are there to help you should you require assistance. Please treat all security/police & event staff with respect. OOTW is a temporary community and these personnel are there to keep us safe and happy. Both plain-clothed and uniformed police will be roaming the site. They are there to ensure everyone’s safety.
What payment methods are accepted?
All ticket sales are made through Oztix, our ticketing partner. Oztix accepts VISA & Mastercard.
Do we offer payment plans?
Yes, Oztix will offer Zip Buy Now, Pay Later as a payment option. For more information click here.
What is the Booking Protect refund protection and how does it work?
Oztix offers the option to purchase Booking Protect insurance. This insurance can protect you from many unforeseen issues such as COVID-19. This is a third-party product that is separate from ‘Out of the Woods’. Please make sure you read the terms & conditions before you purchase.
Please choose carefully as there are NO REFUNDS on tickets except as required by the Live Performance Australia Ticketing Code of Practice.
It is a condition of purchase that the buyer consents to ‘Out of the Woods’ retaining personal information as required by the Privacy Amendment (Enhancing Privacy Protection) Act 2012(Cth). ‘Out of the Woods’ will only hold your information for archive purposes and contacting you in relation to ticketing matters and event information. ‘Out of the Woods’ will not trade, sell or otherwise dispose of your personal information.
Oztix strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use of disclosure. Unfortunately, no data transmission over the Internet can be guaranteed.
What is a Valid ID?
A valid ID is a current photo driver’s license, proof of age card or a current, valid passport
How many tickets can 1 person buy?
There is a limit of 8 tickets per purchaser in one transaction.
Where can I resell my tickets?
Tixel is the official ticket resale platform. Please visit tixel.com to sell your tickets.
Can I sell my tickets on the Facebook page?
Absolutely not! Scalping is at an all-time high so any posts about ticket resale or buying will be deleted. If you need to resell your tickets, please resell them through the official Tixel page.
Lineup & schedule is subject to change. Changes to lineup and schedule do NOT constitute a refund and NO refunds will be given.
Can I bring my children?
In Torquay people 15+ are permitted but must be accompanied by an adult (parent or guardian) over the age of 25.
Margaret River is an 18+ event only so no one under the age of 18 is permitted to enter the site.
When will set times be released?
Set times will be released closer to the date. Keep an eye out!!
Can I have access to a companion card?
Once you have purchased your event ticket please reach out to organise a complimentary companion ticket. Please email ticketing info to firstname.lastname@example.org
Will there be an ACROD viewing platform?
We will have a dedicated accessible viewing platform.
Will there be ACROD facilities available?
Each toilet area will have ACROD facilities. They will be clearly marked on the map.
These terms and conditions are to be read in conjunction with the Festival Guide, and Oztix terms and conditions.
1. Event Tickets:
You are responsible for checking the age minimum for the Event. No refunds will be processed if you are denied entry due to not having valid ID for admittance to the Event Site. This is a licenced 18+ event.
Entry to the Event requires one of the following combined with a valid photo ID:
a valid bar-coded ticket;
a valid bar-coded print-at-home PDF ticket; or
a valid bar-coded Passbook ticket (electronic ticket on mobile device), issued by the Authorised Ticketing Agency.
The Event gate staff may exchange your ticket for your wristband upon entry depending on the event. If your ticket is damaged, please bring the ticket, ID, and your evidence of purchase to the Box Office Management Team at the entrance. The authorised ticketing agency is Oztix Pty Ltd.
If wristbands are distributed, you must wear your wristband at all times during the Event. Removing or losing your wristband will result in your eviction from the Event without refund. If your wristband shows evidence of being tampered with you will be removed from the event without refund. If you are found carrying a lose wristband (not on your wrist), this will be confiscated, and you will be removed from the event.
3. Lost Event Tickets and Wristbands including Bus Tickets and Wristbands:
Your ticket is your responsibility. Please treat it like cash. We cannot guarantee that a replacement ticket can be issued if your ticket is lost, stolen or damaged. If your ticket is lost, damaged, or stolen, you must report this to the ticketing agent immediately so that they can cancel this ticket and issue you a new one prior to the day of the event (at the discretion of the ticketing agency).
Replacement is not available for lost, destroyed or stolen Event or Bus tickets unless you have proof of purchase and your valid ID. We cannot replace tickets on the day of the event unless we can verify that your original ticket has not already been used by another party to gain entry to the event.
Your wristband is your responsibility. If you lose your wristband at the event, you will be removed from the event – even if you have evidence of your purchased ticket. This is because we cannot verify if you have given your wristband to a non-ticket holder who has unlawfully gained access to the event. Please ensure that your wristband is applied securely by gate staff. If your wristband is too tight, do not attempt to loosen it yourself. Go to the information tent immediately and they will replace your wristband with one of the correct tension. If your wristband is too loose, you can simply pull it tighter until you are satisfied that it will not fall off.
4. Ticket Restrictions including Event and Bus tickets:
Re-sale of Event tickets is only permitted through TIXEL. Oztix do not have a ticket resale facility. They collaborate with Tixel to safely organise the resale of your tickets. The name change must be authorised by the original purchaser. If you are unable to attend the event and wish to pass on your ticket to another person. You can change the ticket into their name by using the Tixel service.
Event tickets may not, without the prior written consent of Promoter:
be re-sold or offered for resale at a premium (including via online auction sites);
be used for advertising, promotion or other commercial purposes (including competitions and trade promotions); or
be used to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer.
If an Event ticket is used in breach of these condition, the Event ticket may be cancelled without a refund and the bearer of the Event ticket may be refused admission. The Promoter will use reasonable efforts to notify you of such action. Ticket Purchase Limits are issued by the Promoter. The promoter reserves the right to cancel any tickets obtained above the purchase limits in any one transaction or by any one customer. If you exceed the stated ticket limit, you may have all or any of your order and tickets cancelled without notice by Promoter in its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information.
5. Search on Entry:
It is a condition of entry to the Event that a search of you and/or your possessions be required at the time of entry and at any time throughout the event as deemed necessary (within the law) by security, police or authorised event staff. If you do not consent to such searches, you may be denied entry to the Event or ejected from the event, without refund. Prohibited items include but are not limited to the list of items detailed in the Festival Guide. You can find links to the festival guide here: www.macroevents.com.au/events. Any Prohibited Items will be confiscated. Confiscated items will not be returned, replaced or reimbursed. The Promoter reserves the right to refuse entry to any persons who attempt to smuggle prohibited items into the event.
6. Smoking Policy:
The Event operates a Non-Smoking policy across the event site and the surrounding area. The only area where you are permitted to smoke once you enter the venue is in the designated smoking area shown on the event map that will be emailed to you in the lead up to the event. Failure to comply with the smoking restrictions may result in you being ejected from the event, without refund.
7. Photographing and/or Recording of the Event by You:
Personal digital cameras are permitted at the Event. Professional photography equipment (eg telephoto lenses; any detachable lens) is not permitted without Promoter-issued media accreditation. Event staff will determine at their discretion whether equipment is considered to be professional photography equipment.
Photos of artists and/or the Event are permitted only on the basis that:
images are only used for private and personal use; and
images cannot be made available for sale and/or public display.
Recording or filming the Event is strictly prohibited. The Promoter reserves the right to confiscate and/or delete any footage, recordings and/or photos created by unauthorised or prohibited recording, filming or photography.
8. Recording and Photography of the Event by Promoter:
You consent to be included in official photography, film and sound recordings of the Event and for these recordings to be used by the Promoter and/or any of its authorised representatives and contractors in any medium or context without further authorisation by, or compensation to, you.
You must ensure that you act in an orderly and respectful manner when attending the Event. The Promoter may refuse entry or evict you if you are behaving in a disorderly, offensive or inappropriate manner.
The Event is fully licensed. Do not bring alcohol with you as it will be confiscated and will not be returned. If you are found with any BYO alcohol in your possession at the event, you will be ejected from the event without a refund. Only alcohol purchased from the official event may be consumed at the Event. If you wish to purchase or consume alcohol, you must have valid proof of age photo ID. If you are intoxicated, you will not be served alcohol.
Should you be deemed intoxicated, we have a designated ‘chill out zone’ where you can safely take some time to sober up. There is unlimited free water available to keep you hydrated, along with a variety of soft drinks, coffee and food available for purchase. If you feel that you are too intoxicated, and are concerned for your health, safety, or well-being, please seek assistance from event staff or the first aid tents at the event immediately.
You must be of legal age (18 years or older) to purchase and consume alcohol at the Event. If you are found supplying or buying alcohol for a minor (a person under 18 years of age), or intoxicated persons, you will be evicted from the Event and may be referred to the police. Minors are not permitted at the event. You must be 18+ to attend.
11. Food and Drink:
No food or drink will be permitted into the Event Site. Sealed plastic water bottles (with or without contents) cannot be brought into the Event Site. Unsealed EMPTY plastic water bottles (no glass or metal) can be brought into the Event Site to refill at our free, double-filtered water point.
If you are found supplying, consuming or in possession of illicit drugs you will be removed from the Event, without refund, and will be referred to police.
13. Your Personal Information:
Pursuant to your booking, the Promoter may need to collect and keep personal information about you including your name, address, credit card or payment details, telephone number and the names of all ticket holders. Unless you tell us otherwise, the Promoter may disclose your contact details to third parties if you elect to receive such information at the time of ticket purchase so they can provide you with promotional material about other events and products. The Promoter may also need to disclose your personal information as required by law or as permitted under the Privacy Act 1988 (Cth). If you have any questions about how Promoter will handle your personal information, please visit the link at the bottom of the Authorised Ticketing Agency’s ticketing page where you purchased your Event ticket or contact the Promoter.
The Promoter may share your contact details with health authorities to aid in contact tracing in the event a COVID outbreak occur.
14. Promoter’s Liability:
The services provided by Promoter will be rendered with due care and skill to the extent required by Section 60 of the Competition and Consumer Act 2010 (Cth) and applicable similar state legislation.
Apart from such statutory liability, the Promoter and the owner and/or lessee of the Event Site will not be liable or responsible for any injury, damage or loss suffered or incurred by you or any person entering or when you enter or are on the Event Site whether caused by the negligence of Promoter or that of the owner and/or lessee of the Event Site (or their respective employees, contractors or agents), whether arising in tort, contract, bailment or otherwise – all such injury loss or damage to person or property is at your own risk.
You agree to indemnify the Promoter and owner and/or lessee of the Event Site against any loss or damage Promoter and/or Event Site owner and/or lessee may suffer arising out of your negligence or breach of the Event T+Cs.
Release: to the full extent permitted by law, you waive all legal rights of action against and fully release Promoter and owner or lessee of the Event Site (and their respective executive members, directors, officers, employees, volunteers, contractors or agents) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss for any default, failure or negligence (to the extent permitted by law) in relation to entry to and presence on the Event Site.
Risk: entry to the Event Site is at your own risk. To the extent permitted by law, the Promoter takes no responsibility for any hearing damage or loss caused by excessive noise or injury caused by your failure to follow Promoter’s directives. In the event of injury or illness, the Promoter may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.
Any provision of these Event T+Cs which is or becomes unenforceable shall not invalidate the other provisions of these Event T+Cs.
17. Refund and Cancellation Policy:
To the extent permitted by law and subject to these Event Terms, Macro Music reserves the right to change, add, withdraw or substitute artists in the Event line-up, vary the advertised program, the entry and exit times, the amenities, the facilities, the attractions, and the entertainment at its discretion without prior notification, subject to these Event Terms. You acknowledge that Macro Music does not make any representations or warranties in respect of the aforementioned factors, and you have not relied on any representations or warranties by Macro Music regarding the above in connection with your purchase of an Event Ticket.
Macro Music may deny admission to the Venue (including admission to a particular performance or area in the Venue) in accordance with the Event Terms or otherwise in its absolute discretion.
Except where required by law or otherwise provided under these Event Terms, there will be no refund of any Event Tickets or for any unused portion of an Event Ticket. This includes but is not limited to where there has been a variation to the Event, if you are refused entry to or evicted from the Venue by Macro Music or Event Staff in accordance with the Event Terms, if you fail to attend the Event, if you arrive after the commencement of the Event, or if you leave the Venue prior to the conclusion of the Event.
If the Event cannot take place (in whole or in part) due to an event, circumstance, or situation outside of Macro Music’s’ reasonable control (including but not limited to any act of God, global pandemic, natural disaster, fire, flood, council or government sanction or order, actions or decisions of police or other authorities, act of terrorism, war or industrial action, or cancellation by the Venue owner, lessee or controller) (“Force Majeure Event”) then Macro Music may, at their sole discretion:
(17.a) Postpone Event: If the Event is postponed, you will be entitled to request a refund provided such request is made within fourteen (30) days of the public announcement of the new Event date. For the avoidance of doubt, refunds will not be provided automatically in the event of postponement and you will not be entitled to a refund if you fail to make a request within the required fourteen (30) day period. You must follow the instructions provided by Macro Music to request a refund under this clause 17(a).
(17.b) Cancel the Event: If the Event is cancelled by Macro Music due to a Force Majeure Event, then Macro Music will grant a refund available from the point of purchase. You should direct any queries in relation to a refund under this clause 17(b) to Oztix (email@example.com).
The parties acknowledge that COVID-19 is impacting various regions globally. The parties agree that where it is impossible or unreasonably impractical for the Event to take place due to any cause or event in connection with COVID-19, it shall be treated as a Force Majeure Event in accordance with clause 17, regardless of whether the parties could have reasonably foreseen the risk of such Force Majeure Event at the time of purchase of the Event Ticket.
18. Police Presence:
There may be police (plain clothed and/or uniformed) and police dogs in operation at the event.
What if I accidentally buy too many tickets, because I forgot that I had already bought tickets, and then even after receiving ALL tickets the week of the show decide to do nothing and then apply for a refund AFTER the show?
Sorry pal, we cannot issue refunds that are requested AFTER the event has taken place.
But what about if I get super aggressive and rude in my emails - will that help my chances?
It might help your chances of receiving a rather bunt response back, as well as having a DISCLAIMER named after you.